Home Care Service Group
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Terms of Service

Last updated: January 2026

Effective date: January 2026

1. Introduction and Acceptance of Terms

Welcome to Home Care Service Group. These Terms of Service (“Terms”, “Terms of Service”, or “Agreement”) constitute a legally binding agreement between you (“you”, “your”, or “User”) and Home Care Service Group (“we”, “us”, “our”, or the “Company”) governing your access to and use of our website located at homecareservicegroup.co.uk (the “Website”) and all related services, features, content, and applications offered by us (collectively, the “Services”).

Please read these Terms carefully before accessing or using our Website or Services. By accessing our Website, creating an account, submitting a quote request, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to all the terms and conditions of this Agreement, you must not access or use our Website or Services.

These Terms also incorporate by reference our Privacy Policy, which describes how we collect, use, and protect your personal information. By agreeing to these Terms, you also agree to our Privacy Policy.

We reserve the right to modify, amend, or update these Terms at any time and at our sole discretion. Any changes will be effective immediately upon posting to this page with an updated “Last updated” date. We may also notify you of significant changes through other means, such as by email or by posting a prominent notice on our Website. Your continued use of our Website or Services after any changes to these Terms constitutes your acceptance of the modified Terms.

It is your responsibility to review these Terms periodically to stay informed of any updates. If you do not agree to any modified Terms, you must discontinue your use of our Website and Services immediately.

2. Definitions and Interpretation

For the purposes of these Terms of Service, the following definitions shall apply unless the context requires otherwise:

  • “Company”, “We”, “Us”, “Our” refers to Home Care Service Group, including its directors, officers, employees, agents, contractors, successors, and assigns.
  • “You”, “Your”, “User” refers to any individual, company, or legal entity that accesses or uses our Website or Services, including any employees, agents, or representatives acting on behalf of such entity.
  • “Website” refers to homecareservicegroup.co.uk and all associated web pages, subdomains, and related digital properties owned and operated by the Company.
  • “Services” refers to all services provided by the Company through the Website, including but not limited to the quote request system, service provider matching, information provision, and any other features or functionality offered.
  • “Service Provider” or “Tradesperson” refers to any third-party contractor, tradesperson, professional, or business that provides home services and may be connected with Users through our Services.
  • “Content” refers to all text, graphics, images, logos, photographs, audio, video, data, software, and other materials published, displayed, or made available on or through our Website or Services.
  • “User Content” refers to any content, information, data, text, or other materials that Users submit, upload, post, or otherwise transmit through our Website or Services.
  • “Intellectual Property Rights” means all patents, copyrights, trademarks, trade secrets, design rights, database rights, and all other intellectual property rights, whether registered or unregistered, and all applications and rights to apply for any of the foregoing.
  • “Partner” refers to third-party companies and organisations with whom we have business relationships to provide our Services, including but not limited to Checkatrade.

3. Description of Services

3.1 Overview

Home Care Service Group operates an online platform designed to connect homeowners and property occupiers with qualified home service professionals. Our Services facilitate the process of finding, comparing, and engaging tradespeople for various home improvement, maintenance, and repair projects.

3.2 Services Provided

Our Services include, but are not limited to:

  • Accepting and processing quote requests for various home services including plumbing, electrical work, building, roofing, gardening, painting, decorating, and other trades
  • Matching Users with qualified and vetted service providers through our partner network
  • Facilitating communication between Users and service providers
  • Providing informational content about home services, tradespeople, and home improvement topics
  • Offering tools and resources to help Users make informed decisions about their home service needs

3.3 Role as Intermediary

IMPORTANT NOTICE: Home Care Service Group acts solely as an intermediary platform. We do not employ, supervise, or control any Service Providers. We do not perform any home services ourselves. We facilitate introductions between Users and Service Providers only. Any contract for services is entered into directly between you and the Service Provider. We are not a party to any agreement between you and any Service Provider.

3.4 No Guarantee of Results

While we strive to connect Users with qualified Service Providers, we do not guarantee:

  • That you will receive quotes or be matched with any Service Provider
  • The availability of Service Providers in your area
  • The quality, timeliness, safety, or legality of any services performed by Service Providers
  • The accuracy or completeness of information provided by Service Providers
  • That any Service Provider will accept your project or meet your specific requirements

4. Eligibility Requirements

4.1 Age Requirement

You must be at least 18 years of age to use our Website and Services. By accessing or using our Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into binding contracts. If you are under 18 years of age, you must not use our Website or Services.

4.2 Legal Capacity

By using our Services, you represent and warrant that:

  • You have the legal capacity and authority to enter into binding contracts under applicable law
  • You are not prohibited from using our Services under any applicable law or regulation
  • If you are using our Services on behalf of a company or other legal entity, you have the authority to bind that entity to these Terms

4.3 Geographic Restrictions

Our Services are primarily intended for users located in the United Kingdom. By using our Services, you represent and warrant that:

  • You are a resident of, or legally present in, the United Kingdom
  • The property for which you are seeking services is located in the United Kingdom
  • Your use of our Services complies with all applicable local, national, and international laws and regulations

5. User Obligations and Responsibilities

5.1 Accurate Information

You agree to provide accurate, current, complete, and truthful information when using our Services, including when submitting quote requests. You are responsible for maintaining the accuracy of any information you provide and for updating such information as necessary. Providing false, misleading, or fraudulent information is a violation of these Terms and may result in the termination of your access to our Services.

5.2 Lawful Use

You agree to use our Website and Services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use our Services for any purpose that is illegal, harmful, fraudulent, or otherwise objectionable
  • Submit false, misleading, fraudulent, or spam requests
  • Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity
  • Interfere with, disrupt, or create an undue burden on our Website, Services, servers, or networks
  • Attempt to gain unauthorised access to any part of our Website, Services, systems, networks, or data
  • Use any automated means, including bots, scripts, spiders, crawlers, or scrapers, to access our Website or Services without our express written permission
  • Collect or harvest any personally identifiable information from our Website or Services
  • Use our Services to send unsolicited communications, advertising, or spam
  • Engage in any activity that could damage, disable, overburden, or impair our Website or Services
  • Circumvent, disable, or otherwise interfere with any security features of our Website or Services
  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of our Services for commercial purposes without our express written permission
  • Violate any applicable law, regulation, or third-party rights

5.3 User Content

You are solely responsible for any content, information, or materials you submit, upload, post, or transmit through our Services (“User Content”). By submitting User Content, you represent and warrant that:

  • You own or have the necessary rights to submit the User Content
  • The User Content does not infringe upon the intellectual property rights, privacy rights, or any other rights of any third party
  • The User Content is accurate and not misleading
  • The User Content complies with all applicable laws and regulations
  • The User Content does not contain any viruses, malware, or other harmful components

5.4 Consequences of Violation

We reserve the right, at our sole discretion, to refuse service, terminate your access to our Website and Services, remove or edit content, or cancel any requests submitted through our Services at any time for any reason, including but not limited to a violation of these Terms. We may also take any legal action we deem appropriate.

6. Service Provider Selection and Due Diligence

6.1 Our Role in Vetting

While we work with partners who implement vetting procedures for Service Providers, you acknowledge and agree that:

  • We do not directly employ, supervise, or control any Service Providers
  • We do not independently verify the credentials, qualifications, insurance, or background of Service Providers
  • Any vetting is performed by our partners according to their own procedures and standards
  • Vetting procedures may vary and do not guarantee the quality, reliability, or suitability of any Service Provider
  • The information about Service Providers is provided for informational purposes only

6.2 Your Responsibility

You are solely responsible for conducting your own due diligence before engaging any Service Provider. We strongly recommend that you take the following steps:

  • Obtain and carefully review multiple quotes before making a decision
  • Verify the credentials, qualifications, certifications, and professional memberships of any tradesperson
  • Confirm that the Service Provider has appropriate and current insurance coverage, including public liability insurance and, where applicable, professional indemnity insurance
  • Check whether the Service Provider is registered with relevant professional bodies or trade associations
  • Request and thoroughly check references from previous customers
  • Review independent customer reviews and ratings where available
  • Ensure you have a detailed written contract or agreement before any work begins, specifying the scope of work, materials, timeline, payment terms, and any guarantees
  • Understand the terms of any warranties or guarantees offered by the Service Provider
  • Never pay the full amount upfront—agree on a reasonable payment schedule with final payment upon satisfactory completion
  • Ensure that any required permits or approvals are obtained before work commences
  • Meet the Service Provider in person before work begins and maintain clear communication throughout the project

6.3 Disputes with Service Providers

Any disputes, claims, complaints, or issues arising from or relating to services performed by Service Providers are between you and the Service Provider directly. We are not responsible for mediating, arbitrating, or resolving any such disputes. We recommend that you attempt to resolve any issues directly with the Service Provider in the first instance. If you are unable to reach a resolution, you may wish to seek advice from relevant consumer protection organisations, trading standards, or legal professionals.

7. Fees and Payment

7.1 Free Services

Our Services are currently provided to Users free of charge. You may submit quote requests, receive information, and be connected with Service Providers without any payment to us.

7.2 Changes to Pricing

We reserve the right to introduce fees for our Services or any part thereof at any time. If we introduce fees, we will provide you with reasonable notice prior to such fees taking effect. Your continued use of our Services after fees have been introduced constitutes your acceptance of such fees.

7.3 Payment to Service Providers

Any payments for services performed by Service Providers are made directly to the Service Provider and are governed by the contract between you and the Service Provider. We are not involved in any financial transactions between you and Service Providers, and we have no responsibility or liability for any payment disputes, issues, or losses arising from such transactions.

8. Intellectual Property Rights

8.1 Our Intellectual Property

All content on our Website and Services, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the compilation thereof (collectively, “Our Content”), is the property of Home Care Service Group or its content suppliers and is protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The Home Care Service Group name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Home Care Service Group or its affiliates. You must not use such marks without our prior written permission.

8.2 Limited Licence

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use our Website and Services solely for your personal, non-commercial purposes. This licence does not include:

  • Any resale or commercial use of our Website, Services, or Our Content
  • The reproduction, duplication, copying, modification, or creation of derivative works from our Website, Services, or Our Content
  • Any downloading, copying, or other use of Our Content for any commercial purpose or the benefit of any third party
  • Any use of data mining, robots, scrapers, or similar data gathering or extraction tools
  • Any use of our trademarks, logos, or other proprietary information without our express written consent
  • Any framing or linking to our Website without our express written consent

8.3 User Content Licence

By submitting User Content through our Services, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable licence to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with our Services and business operations. This licence continues even if you stop using our Services.

8.4 Infringement Claims

If you believe that any content on our Website infringes your intellectual property rights, please contact us with details of the alleged infringement. We will investigate all legitimate claims and take appropriate action where warranted.

9. Disclaimer of Warranties

PLEASE READ THIS SECTION CAREFULLY AS IT LIMITS OUR LIABILITY TO YOU.

9.1 “As Is” Basis

OUR WEBSITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT
  • WARRANTIES THAT OUR WEBSITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
  • WARRANTIES THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR WEBSITE OR SERVICES WILL BE ACCURATE, RELIABLE, OR SATISFACTORY
  • WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT, INFORMATION, OR DATA AVAILABLE THROUGH OUR WEBSITE OR SERVICES
  • WARRANTIES REGARDING THE QUALITY, RELIABILITY, SUITABILITY, LEGALITY, OR SAFETY OF ANY SERVICE PROVIDERS OR THEIR SERVICES

9.2 Third-Party Services

WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY SERVICE PROVIDER, THIRD-PARTY PRODUCT, OR SERVICE ADVERTISED OR OFFERED THROUGH OUR WEBSITE OR SERVICES. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY SERVICE PROVIDER OR THIRD-PARTY PROVIDER OF PRODUCTS OR SERVICES.

9.3 Technical Issues

WE DO NOT WARRANT THAT OUR WEBSITE OR SERVICES WILL BE COMPATIBLE WITH YOUR COMPUTER, MOBILE DEVICE, OR OTHER EQUIPMENT, OR THAT OUR WEBSITE OR SERVICES WILL BE FREE OF VIRUSES, MALWARE, OR OTHER HARMFUL COMPONENTS. YOU ARE RESPONSIBLE FOR IMPLEMENTING SUFFICIENT PROCEDURES AND CHECKPOINTS TO SATISFY YOUR REQUIREMENTS FOR SECURITY AND ACCURACY OF DATA.

10. Limitation of Liability

PLEASE READ THIS SECTION CAREFULLY AS IT LIMITS OUR LIABILITY TO YOU.

10.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HOME CARE SERVICE GROUP, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR:

  • ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES
  • ANY LOSS OF PROFITS, REVENUE, INCOME, BUSINESS OPPORTUNITIES, GOODWILL, OR ANTICIPATED SAVINGS
  • ANY LOSS OF DATA, USE, OR OTHER INTANGIBLE LOSSES
  • ANY DAMAGES ARISING FROM YOUR USE OR INABILITY TO USE OUR WEBSITE OR SERVICES
  • ANY DAMAGES ARISING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED, OR TRANSACTIONS ENTERED INTO, THROUGH OR FROM OUR SERVICES
  • ANY DAMAGES ARISING FROM UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA
  • ANY DAMAGES ARISING FROM STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OUR SERVICES

THESE LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

10.2 Service Provider Liability

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE SHALL NOT BE LIABLE FOR:

  • THE QUALITY, SAFETY, LEGALITY, TIMELINESS, OR PERFORMANCE OF ANY SERVICES PROVIDED BY SERVICE PROVIDERS
  • THE ACTS, OMISSIONS, NEGLIGENCE, OR MISCONDUCT OF ANY SERVICE PROVIDERS
  • THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY INFORMATION PROVIDED BY SERVICE PROVIDERS
  • ANY DISPUTES, CLAIMS, DAMAGES, OR LOSSES ARISING BETWEEN YOU AND SERVICE PROVIDERS
  • ANY PERSONAL INJURY, PROPERTY DAMAGE, OR OTHER HARM RESULTING FROM SERVICES PERFORMED BY SERVICE PROVIDERS

10.3 Cap on Liability

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF OUR WEBSITE OR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT, IF ANY, PAID BY YOU TO US FOR USING OUR SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED POUNDS STERLING (£100).

10.4 Exceptions

NOTHING IN THESE TERMS SHALL LIMIT OR EXCLUDE OUR LIABILITY FOR: (A) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE; (B) FRAUD OR FRAUDULENT MISREPRESENTATION; OR (C) ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

11. Indemnification

You agree to indemnify, defend, and hold harmless Home Care Service Group and its directors, officers, employees, agents, contractors, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees and costs) arising from or related to:

  • Your access to or use of our Website or Services
  • Your violation of these Terms or any applicable law or regulation
  • Your violation of any rights of any third party, including but not limited to intellectual property rights, privacy rights, or contractual rights
  • Any User Content you submit, upload, post, or transmit through our Services
  • Your interactions or transactions with any Service Providers or third parties
  • Any negligent, wrongful, or fraudulent act or omission by you

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defences.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, services, or resources that are not owned or controlled by us. These links are provided for your convenience only and do not signify our endorsement of such third parties or their content, products, or services.

We have no control over, and assume no responsibility for, the content, privacy policies, practices, availability, or performance of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage, loss, or harm caused or alleged to be caused by or in connection with the use of or reliance on any such third-party content, goods, or services.

We encourage you to read the terms and conditions and privacy policies of any third-party websites or services that you visit or use.

13. Termination

13.1 Termination by Us

We may terminate or suspend your access to all or any part of our Website and Services immediately, without prior notice or liability, for any reason whatsoever, including but not limited to:

  • A breach or violation of any provision of these Terms
  • A request by law enforcement or other government agencies
  • Discontinuance or material modification of our Website or Services
  • Unexpected technical or security issues
  • Extended periods of inactivity
  • Your engagement in fraudulent or illegal activities

13.2 Termination by You

You may terminate your use of our Services at any time by simply discontinuing use of our Website and Services.

13.3 Effects of Termination

Upon termination:

  • Your right to access and use our Website and Services will immediately cease
  • All licences granted to you under these Terms will immediately terminate
  • We may delete any User Content or other information associated with your use of our Services
  • We shall have no liability to you for any termination of your access to our Services

13.4 Survival

The following sections of these Terms shall survive termination: Definitions and Interpretation, Intellectual Property Rights, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law and Jurisdiction, and any other provisions that by their nature should survive termination.

14. Dispute Resolution

14.1 Informal Resolution

In the event of any dispute, claim, question, or disagreement arising from or relating to these Terms or your use of our Website or Services, you agree to first contact us and attempt to resolve the dispute informally before initiating any formal proceedings. We will make good faith efforts to resolve the issue through informal negotiation.

14.2 Time Limitation

You agree that any claim or cause of action arising from or relating to these Terms or your use of our Website or Services must be filed within one (1) year after such claim or cause of action arose, or it will be forever barred.

14.3 Jurisdiction

If informal resolution is unsuccessful, any disputes that cannot be resolved informally shall be submitted to the exclusive jurisdiction of the courts of England and Wales. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

15. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales, without regard to any conflict of law principles that would result in the application of the laws of any other jurisdiction.

You agree that any legal action or proceeding arising from or relating to these Terms or your use of our Website or Services shall be brought exclusively in the courts of England and Wales, and you consent to the exclusive jurisdiction and venue of such courts.

16. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemic, epidemic, war, terrorism, civil unrest, government action, labour disputes, power failures, Internet or telecommunications failures, or any other circumstances beyond our reasonable control. In such circumstances, our obligations shall be suspended for the duration of the event and we shall use reasonable endeavours to resume performance as soon as practicable.

17. Severability

If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its intent. If such modification is not possible, the provision shall be severed from these Terms. In either case, the remaining provisions of these Terms shall continue in full force and effect and shall not be affected, impaired, or invalidated in any way.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by us on our Website, constitute the entire agreement between you and Home Care Service Group with respect to your access to and use of our Website and Services. These Terms supersede all prior or contemporaneous agreements, understandings, negotiations, discussions, representations, warranties, and communications, whether written or oral, between you and us relating to the subject matter hereof.

19. No Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver by us of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition, or a waiver of any other term or condition. Any waiver of any provision of these Terms will be effective only if it is in writing and signed by an authorised representative of Home Care Service Group.

20. Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. We may freely assign, transfer, or delegate any of our rights and obligations under these Terms without restriction and without notice to you. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

21. Notices

Any notices or other communications required or permitted to be given under these Terms shall be in writing and shall be deemed to have been duly given if: (a) delivered personally; (b) sent by email; or (c) posted on our Website. Notices to us should be sent via our contact form. Notices to you may be sent to the email address you provided when using our Services or may be posted on our Website.

22. Contact Us

If you have any questions, concerns, or feedback about these Terms of Service or our Website and Services, please contact us:

  • Via our contact form: Contact Form
  • Website: homecareservicegroup.co.uk

We welcome your feedback and will endeavour to respond to all enquiries in a timely manner.